Frequently Asked Questions
Welcome to our FAQ section! Here you'll find answers to the most common questions about BioCare products, ordering, shipping, and more. We aim to provide clear and concise information to help you quickly find what you need and enhance your shopping experience.
General Questions
What is BioCare?
BioCare is a leading provider of premium health and wellness supplements, dedicated to enhancing your well-being through scientifically formulated products. We focus on natural ingredients, rigorous testing, and sustainable practices to deliver effective solutions for a healthier life.
Are BioCare products safe?
Absolutely. Safety is our top priority. All BioCare products undergo stringent quality control checks and are manufactured in GMP-certified facilities. We use only high-quality, ethically sourced ingredients and avoid artificial additives. We recommend consulting with a healthcare professional before starting any new supplement regimen.
Ordering & Payments
How do I place an order?
Ordering from BioCare is simple! Browse our products, add your desired items to the cart, and proceed to checkout. You'll be guided through providing your shipping information and payment details. A confirmation email will be sent to you shortly after your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options via PayPal for your convenience. All transactions are encrypted to ensure your financial information is protected.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact our customer service team immediately at [email protected] or call us at +421 916 666 666. We will do our best to accommodate your request, but please note that orders already processed for shipping cannot be altered or canceled.
Shipping & Delivery
How do I track my order?
You will receive a tracking number via email once your order has shipped. You can use this number on our carrier's website to monitor the progress of your delivery. Please allow up to 24-48 hours for the tracking information to update after you receive the email.
What are your shipping options and costs?
We offer several shipping options, including standard and expedited delivery. Shipping costs vary based on your location and the selected shipping method. You can view the exact shipping costs for your order during the checkout process before finalizing your purchase.
Do you ship internationally?
Yes, BioCare proudly ships to many international destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Shipping times for international orders can also vary significantly. For a full list of countries we ship to, please check our shipping policy page.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee on all BioCare products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please review our full Returns Policy for more details.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for your refund to be processed. The refund will be issued to your original payment method. You will receive an email notification once your refund has been processed.
What if my product arrived damaged or defective?
We take great care in packaging our products, but if your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund at no extra cost to you. Your satisfaction is guaranteed.
Still Have Questions? We're Here to Help!
If you couldn't find the answer you were looking for in our FAQ, please don't hesitate to reach out to our friendly and knowledgeable customer support team. We are committed to providing you with the best possible assistance.
Our customer service hours are: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00.